How to use Chat in Virtual Meetings

A couple of years ago, I reflected on how digital tools can be used to improve face-to-face meetings (or as we nowadays often say: physical meetings). With the rise of virtual and hybrid meetings, the use of digital tools has become almost trivial, but that doesn’t mean we know exactly how to use them.

Take chat for instance. A group of researchers led by @seanrintel at Microsoft Research asked “What makes parallel chat useful versus distracting?” and here is what they came up with these Suggestions for parallel chat in meetings.

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